Kaufman Hall is 100% committed to customer satisfaction. This starts with ensuring our implementations are straightforward, well designed, and position our customers for immediate success. It extends itself to ensure user adoption by emphasizing ease of use for all user types. We pride ourselves on having developed Axiom Software as a solution that can help our customers solve their most complex issues instead of serving as a limited, one-size-fits all tool. Axiom’s allegiance to these guiding principles is evidenced through its recurring top ranks with industry analysts like Gartner and BPM Partners.
We understand that the end product delivered to our customers is only as good as the solutions it provides to specific problems. And these problems vary greatly within each industry. That’s why we hire experts with deep financial experience in the industries they serve. Our banking team, for example, has nearly 300 combined years of experience working for financial institutions.
Our implementation consultants aren’t the bragging sort. But they should be. To date, they have 100% success rate with zero failed implementations. The reason? They’re excellent communicators, they know the software like the back of their hands, and they’re excellent project managers.
Our customer support team really knows their stuff. Really. They pride themselves on quick, accurate responses to our customers. And they take the time to make sure that the problem is not only resolved, but that the users have a good understanding of the solution. In quarterly surveys, our customers routinely give the support team near-perfect marks.
We were looking for more than just a vendor; we were looking for a strategic partner that shares a similar company culture, customer focus and entrepreneurial drive.–Erin LaVelle, Mesirow Financial
Built on 30 years of expertise in helping executives to improve financial performance, Axiom is designed to equip finance teams to be more agile, spend more time analyzing data to better understand the drivers that affect their organizations. In order to deliver a solution that drives broad organizational adoption and success, we continue to focus on these key areas: