Axiom EPM

Support

The Axiom EPM Support team embodies our culture and our commitment to provide the highest level of customer support possible.  Our experienced staff consistently scores “excellent” in customer survey’s demonstrating deep product knowledge, technical expertise, and professionalism.  This team is also highly accessible to you – with live phone support your questions get answered quickly so you can be more productive. 

Here’s what you can expect:

Timely Responses – Live access to our customer support staff means you can be more efficient in communicating your problem and working thru to resolution.  If we can’t pick-up the phone when you call, we aim to respond to your e-mail or v-mail within 30 minutes.  Most issues are resolved within 1 hour. 

Expert Resources–We understand that when you have a question, you want to know that the right resources are there assisting you.  At Axiom EPM, our Support team has direct access to Development resources.  So even if your simple “how-to” questions gets more involved, the right resources are available to ensure a quick resolution.

Continuity – To support effective interactions between you and our Support team, we make every effort to ensure the folks most familiar with your account handle your issues.  It begins with a formal hand-off from Implementation and continues with each interaction.  Our staff becomes familiar with your deployment so we can support you more effectively.