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Services and Support

Achieving industry-leading customer satisfaction through industry experience and product expertise.

Putting Customers First

At Kaufman Hall, we focus on fostering strategic relationships with our clients. From top to bottom, every employee is committed to going above and beyond to ensure success. As a result, industry experts regularly recognize our efforts. Case in point: BPM Partners—a leading independent authority on business performance management—awarded us an historic 5.0 points out of 5.0 for “outstanding” customer satisfaction. Our implementation, consulting and support professionals not only have extensive expertise in the industries we serve, they also have hands-on experience in the office of finance.

Experience

You won’t find a junior implementation team here. All of our consultants have a minimum of five years of experience in performance management and finance, with a mix of skills ranging from project management to business intelligence to SQL report writing. Our goal is to provide both the industry and technical know-how to provide on-time, on-budget implementations.

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“With Axiom, we got a partner, not just a vendor. We benefited from their creativity and client-focused culture. They offered guidance on how to collect and analyze our data in the most efficient way.”
–Erin Lavelle, SVP of Finance, Mesirow Financial

Industry Knowledge

Thanks to a stellar team of subject matter experts, we’re able to deliver and support industry-specific solutions putting our team’s deep industry knowledge to work. For example, our Financial Institutions team holds nearly 300 collective years of expertise in banking and credit union experience. This firsthand industry knowledge, combined with our practical know-how of the Axiom platform ensures your solution will be configured to meet your organization’s specific needs.

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Customer Satisfaction

Our commitment to customer satisfaction extends well beyond on-boarding. We collaborate with our clients at all phases—from implementation to roll-out and beyond. Industry analysts such as Gartner and BPM Partners routinely give Axiom Software top ranks in customer satisfaction.

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